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Windows 10 upgrade - unable to use computer

 Post subject: Windows 10 upgrade - unable to use computer
PostPosted: Tue Dec 12, 2017 12:13 am 
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Gunner
Gunner

Joined: Tue Oct 03, 2017 4:40 am
Posts: 118
Product Name: HP all in one - 23-n-100a

Operating System: Microsoft Windows XP

My computer automatically updated to Windows 10. Initially, it just has a black screen so I had to do a hard reset (following instructions from the support site). Now it says I'm connected to the Internet but Internet explorer says it's not.

I've updated the driver software and that has not made any difference.

The next piece of advise is to get the hp network assitant to help, but that was uninstalled in the hard reset.

Can anyone help? I've never had any problems with this computer before.

Please help...

I didn't find the right solution from the Internet.

References
h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/Windows-10-upgrade-unable-to-use-computer/td-p/5570119

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